Refund & Cancellation Policy

KurumsalKey.com

At KurumsalKey.com, customer satisfaction is our priority. We aim to ensure that you are fully satisfied with your purchase. This policy outlines the conditions under which refunds or replacements may be issued.

 

1. Right of Cancellation (14-Day Cooling-Off Period)

You have the right to cancel your purchase within 14 days from the date the contract is concluded.

To exercise your right of cancellation, you must notify KurumsalKey of your decision by a clear written statement (for example, by email

To meet the cancellation deadline, it is sufficient to send your request before the 14-day period expires.

Effects of Cancellation

If you cancel your purchase within the allowed period, we will reimburse all payments received from you without undue delay and no later than 14 days after we receive your cancellation request.

Refunds will be issued using the same payment method used for the original transaction unless otherwise agreed. No additional fees will be charged.

 

2. Non-Delivery of Digital Products

In rare cases, delivery emails may not arrive due to email provider restrictions or may be filtered into spam or junk folders.

If you do not receive your product:

  • Please check your spam/junk folder

  • Contact our support team for assistance or re-delivery

Claims for non-delivery must be submitted in writing within 7 days from the purchase date.
If no claim is submitted within this period, the product will be considered successfully delivered, and no refund will be granted for non-receipt.

 

3. Major Technical Defects

All products are tested prior to release. However, unexpected technical issues may occur.

If a major defect is reported and cannot be resolved within 48 hours of the initial support request, the customer is entitled to:

  • A full refund, or

  • A replacement product of the same or similar value (customer’s choice)

 

4. Product Not as Described

If you believe a product does not match its description, you must report the issue to our support team within 30 days of purchase.

  • Clear written evidence must be provided

  • Refunds will not be issued for dissatisfaction based solely on incorrect expectations or misunderstanding of the product description

 

5. 30-Day Refund Policy

In addition to the above rights, KurumsalKey.com offers a full refund within 30 days of purchase, subject to the conditions outlined in this policy.

We welcome feedback and encourage customers to include the reason for the refund request so we can continue improving our services.

 

6. Refund Processing Time

Refunds are submitted immediately once approved.
However, your bank or card issuer may take up to 20 business days for the refund to appear in your account.

Refund processing times may vary depending on your financial institution and payment provider.

 

7. Customer Support

Our technical support team is always available to assist you and provide professional, timely support.

For refund requests or assistance, please contact us through our official support channels listed on KurumsalKey.com.